Frequently Asked Questions

Most repairs range from $100 to $400 depending on the appliance type and the specific issue. We always provide an upfront, firm quote after diagnosis — before any work begins. You’ll never be surprised by a hidden fee.

Yes — completely free when you proceed with the repair. A certified technician comes to your home, diagnoses the problem, and gives you a quote. If you approve the repair, the service call fee disappears. You only pay the repair cost.

Never. We believe in fully transparent pricing. No trip charges, no diagnostic fees when you proceed, no upselling. The price we quote is the price you pay.

A helpful rule of thumb: if your appliance is under 10 years old and the repair cost is less than 50% of the replacement cost, repair is almost always the smarter choice. Our technicians will give you an honest recommendation — we’ll never pressure you into a repair that doesn’t make sense.

We accept all major credit and debit cards, cash, and digital payments. Payment is collected after the repair is complete and you’re satisfied with the work.

Yes. Same-day appointments are frequently available throughout Northern Virginia. Call (571) 354-0148 as early as possible for the best chance of a same-day slot. You can also book online anytime.

We’re open daily from 8AM to 10PM — including weekends and holidays. Appliances don’t break on a schedule, and neither do we.

Two easy ways: call us at (571) 354-0148 or book online. Online booking takes about 60 seconds. Tell us your appliance type and describe the issue, and we’ll confirm your appointment quickly.

Most repairs are completed in a single visit, typically 1 to 2 hours. Our technicians carry parts for the most common appliance brands and issues on their vehicles, so many repairs are done the same day without waiting for parts to arrive.

Yes. Our extended hours — 8AM to 10PM every day — mean we’re available for urgent repair needs that other companies won’t handle in the evenings or on weekends. Call us at (571) 354-0148 anytime during those hours.

We serve all of Northern Virginia across three counties:

• Prince William County — Woodbridge, Manassas, Dale City, Lake Ridge, Gainesville, Haymarket, Dumfries, Bristow, Nokesville, Montclair
• Loudoun County — Ashburn, Leesburg, Sterling, Herndon, Brambleton, Lansdowne, South Riding, Chantilly, Dulles, Purcellville
• Fauquier County — Warrenton, Marshall, Delaplane

No. There are no travel or trip charges anywhere within our service area. The service call is free when you proceed with the repair, regardless of where you are in Prince William, Loudoun, or Fauquier County.

We repair all major home appliances:

• Refrigerators & freezers
• Washing machines
• Dryers (gas & electric)
• Dishwashers
• Ovens, ranges & cooktops
• Microwaves
• Garbage disposals

We repair 50+ brands including Samsung, LG, Whirlpool, GE, Maytag, KitchenAid, Bosch, Frigidaire, Electrolux, Kenmore, Amana, Speed Queen, Sub-Zero, Wolf, Miele, Viking, Thermador, Dacor, Jenn-Air, and many more.

Absolutely. Samsung and LG are among our most common repairs. We have extensive experience with Samsung ice maker failures, LG linear compressor issues, and error code diagnostics for both brands.

Yes. Our technicians are trained on premium and luxury brands including Sub-Zero, Wolf, Miele, Viking, and Thermador. Luxury appliances require specialist knowledge — we have the expertise and the right parts to service them correctly.

A refrigerator that isn’t cooling is usually caused by one of the following: dirty condenser coils, a failing compressor, a faulty evaporator fan motor, a refrigerant leak, or a malfunctioning thermostat. Our technicians diagnose the exact cause on the first visit and most repairs are completed the same day.

Usually not. A washer that won’t drain is most often a clogged pump filter, a faulty lid switch, or a worn drive belt — all relatively straightforward repairs. We’ll diagnose it precisely and give you an upfront quote before starting.

A dryer that runs but produces no heat is typically a blown thermal fuse, a failed heating element (electric), or a faulty igniter (gas). These are among the most common dryer repairs we do and are usually resolved in a single visit.

Yes. Every repair we complete comes with a parts and labor warranty. If the same problem returns after our repair, we come back and fix it at no additional charge. We stand behind every job.

Yes. All Platinum Appliance Repair technicians are factory-trained, fully insured, and background checked. You can feel confident inviting us into your home.

We use high-quality parts appropriate for each appliance — including OEM (Original Equipment Manufacturer) parts where specified or preferred. We carry the most common parts on our service vehicles, which is why most repairs are completed in a single visit.

It’s rare, but if a repair doesn’t resolve the issue or the same problem returns, we come back at no additional charge. Our warranty covers both parts and labor. Your satisfaction is guaranteed.