Privacy Policy

Platinum Appliance Repair (“we,” “us,” or “our”) operates https://platinumappliancerepair.net. This Privacy Policy explains how we collect, use, and protect your information when you visit our Site or contact us for appliance repair services.

1. Information We Collect

• Personal Information: Name, email, phone number, and address — collected via contact forms, booking, or direct contact.
• Service Details: Appliance type, brand, model, and issue description provided during scheduling.
• Usage Data: IP address, browser type, pages visited, and time on site — collected via cookies and analytics tools.
• Communications: Records of emails, texts, or calls between you and our staff.

2. How We Use Your Information

• Schedule and dispatch repair technicians to your home
• Send appointment confirmations, reminders, and follow-up communications
• Respond to inquiries and provide customer support
• Improve our website and service quality
• Send promotional materials if you have opted in
• Comply with legal obligations

3. Cookies

We use cookies and analytics tools (including Google Analytics) to monitor Site usage. You may disable cookies in your browser settings, though some Site features may not function properly as a result.

4. Sharing Your Information

We do not sell or rent your personal information. We may share it with service providers operating on our behalf (subject to confidentiality agreements), as required by law, or in connection with a business transfer.

5. Data Retention

We retain customer records for up to 5 years for warranty and service history purposes, or as otherwise required by law.

6. Your Rights

You may access, correct, or request deletion of your personal information at any time by contacting us at info@platinumappliancerepair.net or (571) 354-0148.

7. Third-Party Links

Our Site may link to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies independently.

8. Children’s Privacy

Our services are not directed to individuals under 13. We do not knowingly collect information from children.

9. Security

We implement commercially reasonable measures to protect your information. No internet transmission is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this policy periodically. Changes will be posted with a revised effective date. Continued use of the Site constitutes acceptance of the updated policy.

11. Contact

• Email: info@platinumappliancerepair.net
• Phone: (571) 354-0148
• Service Area: Northern Virginia (Prince William, Loudoun & Fauquier Counties)